Returns & Exchanges
At the Royal Albert Hall Online Shop, we want you to be delighted with your purchase. If you are not entirely satisfied, you can return your items within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Contact our customer service team via email with your order number and the reason for your return to receive a return authorization.
Pack Your Items
Securely package the items in their original condition and packaging, ensuring all tags are attached and the delivery note is included.
Post the Package
Send your parcel to our returns department using a tracked postal service; please note that return shipping costs are the responsibility of the customer.
Receive Your Refund
Once we receive and inspect your return, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing